Consumer Complaints

 

Complaints due to manufacturer or licensee defect, as well as cosmetic issues are accepted by this office. Please make all corespondence to this office in writing. Refer to specific information about the nature of your complaints or complaint items. Please do not submit in storybook fashion. Fill out a complaint form available here. Use the instruction below for sending us your complaint.


Cosmetic Complaints - New Manufactured Homes

Cosmetic complaints are minor matters and do not involve the performance of structural, electrical, plumbing, mechanical, or gas systems.  All cosmetic complaints should be reported, in writing, to the licensees within 120 days of the installation of the home or the designated cosmetic complaint date.  Cosmetic walk-through complaints received by this Office during the above time (120 days) will be placed into inactive status.  If repairs are not made after 90 days of that cosmetic time period, the purchaser may reopen their file by notifying the Office and including a current list of complaints that need correction.

Complaints Other Than Cosmetic (Including Used Homes)

The purchaser may file a complaint with this Office within a year from the date of purchase or installation of their home concerning items within our statutory authority.

Instructions on Filing A Complaint

Please make all correspondence to this office in writing. Refer to specific information about the nature of your complaints or complaint items. Please do not submit in storybook fashion. Fill out a complaint form available here.
 
  • Use black ink
  • List your complaints numerically
  • Enclose a copy of your purchase agreement or contract. Include the front and back if applicable. Also, include any addendums and or change orders if applicable.
  • Enclose a copy of any lists of issues submitted to your Dealer or Manufacturer
  • Enclose a copy of your walk through documents, if a walk through was performed.
 
By providing all of the requested information, you will ensure prompt processing of your complaint without any unnecessary delays.
 
Mail Items Listed Above to:
Department of Fire, Building and Life Safety
1110 W. Washington St., Suite 100
Phoenix, AZ 85007
 
Fax your complaints to:
602-364-1063 or 602-364-1052
 
You may also email your complaints to:
joni.cage@ dfbls.az.gov
 
Note: in most cases, complaints received over one year from the date of purchase or installation, are not within our statutory authority.
If you have any questions or concerns you may contact our Complaint Department directly at 602-364-1032.

 

 

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3/6/2014